What is Managed IT Services?
It is a new model of IT management. What differentiates Managed Services from traditional IT support is that the responsibility and risk associated with managing your IT systems shifts to the Managed Services Provider, namely us.
Unlike the old "break-fix" IT Support model where you call us when something isn’t working, or as I like to call it “911 support”, our Managed Services align the interest of the service provider with those of the client, namely you. Both parties desire for the client's network and computers to be stable & secure, because they both lose money when anything goes wrong. In the event of downtime, you lose productivity, while we lose our most precious resource - technical support time. As a result of this alignment, we are incentivized to work harder and smarter to ensure that your network remains 100% stable.
For a small subscription fee per computer we will actively monitor your network and/or computers 24/7/365. If there is a problem we usually inform you before you need to call us. We have several different subscription levels available for you to choose from. We can monitor and keep your computer up to date with all the necessary support packs and updates for your operating system, software, virus protection and device drivers. Never worry about your system having the latest software vulnerability patches again.
IT’S BEEN ESTIMATED THAT MANAGED IT SERVICES CAN HELP YOU SAVE UP TO 25% ON YOUR IT COSTS WHILE BOOSTING YOUR PRODUCTIVITY BY AN AMAZING 75%.
A dozen reasons why Computer Techneeks “SecurityBlanket Service” has you Covered.
Exceptional IT Support & Managed Services
Onsite & Remote Service
Fixed Monthly Cost
24/7/365 Monitoring and Alerting of Systems
Proactive Management & Maintenance
Hardware & Software Upgrades
Patch Management for all software including Windows Updates
Dedicated Helpdesk for reporting issues
Customized Monthly Reports & Real-Time and Historical Reporting
Backup/Disaster Recovery (additional Cost)
Webroot Cloud Anti-virus/malware Protection/Web Filter (additional cost)
You pay a fixed monthly fee for us to keep your network & computers up and running efficiently and troublefree.
We are incentivized to keep your network as stable & secure as possible!
We alert you and resolve most issues before you even know about them.
We present solutions based on 24/7/365 monitoring instead of responding to a “911 call”.
We do all of the proactive maintenance we can to achieve optimal network/computer stability.
We use the latest network management systems, so you enjoy the benefits of enterprise-level automation and monitoring systems.
Our response times are backed by a client specific, customized, comprehensive SLA with no long term contracts.